Refund & Cancellation Policy
1. Cancellation Policy:
- If you wish to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
- If your order has already been processed or shipped, we may be unable to cancel it. In such cases, you may need to return the item(s) for a refund (see the Refund Policy below).
2. Refund Policy:
- We offer refunds for eligible products within a specified period from the date of purchase. Please refer to the specific product listing or contact our customer service team for the refund eligibility period.
- To request a refund, please contact our customer service team with your order details and reason for the refund. We may require you to provide additional information or return the product(s) before processing your refund.
- Refunds may be issued to the original payment method used for the purchase. Please note that the refund process may take several business days, depending on your payment provider.
- Shipping costs or any additional fees (such as customs duties or taxes) incurred during the purchase and return process may not be refundable, unless stated otherwise.
3. Return Policy:
- To be eligible for a return, the product(s) must be unused, in the original packaging, and in the same condition as when you received them.
- You may need to provide proof of purchase (such as an order confirmation or receipt) when requesting a return.
- Return shipping costs may be your responsibility unless the return is due to a defective or damaged product, or an error on our part.
4. Exchange Policy:
- We may offer exchanges for eligible products if the size, color, or variant you received does not meet your expectations.
- To request an exchange, please contact our customer service team with your order details and the specific product(s) you would like to exchange. We will guide you through the exchange process, which may include returning the original item(s) and placing a new order.
Please note that the above policies may be subject to change, and it is advisable to review the specific policies applicable to your purchase or contact our customer service team for any clarifications or questions you may have.
